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Terms and conditions

www.jannetsamantadobson.com is owned and operated by Dobson Group ApS

VAT no. 37446106
Dobson Group ApS (Jannet Samanta Dobson)
Nørholmsvej 257,
9000 Aalborg , Denmark
Email: info@jannetsamantadobson. dk  info@jannetsd.com

These terms and conditions apply to the purchase of goods on www.jannetsamantadobson.com for delivery in Denmark and worldwide.

To be able to do a purchase in our store, you must be of at least 18 years of age, or have the explicit approval from a parent. If you, as a parent, experience that your child has made a purchase with us without your approval, please contact us either by email or telephone or fax and we will immediately cancel the order.

Email: info@jannetsamantadobson.com
Tel. +45 50 67 52 88

The same applies if you have made an order by mistake, please contact us, and we will immediately change/cancel the order. However, if the order has already been processed and shipped, normal return policies applies – see below.

Prices/Payment

All prices are incl. 25 % Danish VAT. When shipping outside the European Union, the 25 % VAT will be deducted and is not payable (you will not see this before you have entered your shipping data). 

We are able to process the following payment methods / debit and credit cards: Visa, Mastercard, American Express and Paypal.

Delivery

Goods are shipped within 1-3 days after receiving your order.

Returns

If you for some reason regret your purchase after having received the goods, we offer a 14 days full right to return the bought items and receive a full refund excl. the freight cost though, which will be deducted. 

Fill in the Return form, which followed with your goods and enclose it in your return parcel.

We will also ask you to arrange and pay for the return freight. Please note, you are welcome to send as a Letter (if possible), but this is then done uninsured, and you are responsible for the shipment!

A return will only be accepted as such if the articles have not been used, are placed inside the original packaging and labels still being on the garments! If you return articles that have made you eligible to freight free shipping - which you would otherwise not have been - your return payment will be deducted accordingly (appropriate shipping cost deducted).

Holiday Return Policy

Items shipped between November 1, 2016 and December 31, 2016, may be returned until January 9, 2017, for a full refund, subject to our other return guidelines listed above. 

Exchanges

If you have purchased an item in the wrong size our normal return policy applies. You should fill in the return form, which followed with your goods and mark the size you need, and we will then check for availability and let you know by email. Shipping of exchanges will be charged normal freight cost.

Defects

If you receive an item which in any way is defect, you should fill in the return form, which followed with your goods and return the item to us . If we, after having inspected the defect article, agree that it is indeed a defect (if in doubt before returning, please consult us by email or telephone before returning the goods), You will be reimbursed an amount equal to your original shipping cost when purchasing the article. If you originally purchased more than the one defect article in question, you will be reimbursed an amount equal to what the shipping cost had been, had it been shipped as a single-items shipment. See freight costs here. Remember again, that if your return shipment is sent as a letter, you are held responsible if the parcel does not arrive with us. If we are able to replace the defect article with a normal article, we will send this to you adding no freight cost. If we are not able to deliver such replacement, we will refund your entire purchase amount (for the defect article in question) – incl. an amount equal to the cost of shipping had it been shipped as a single item shipment.

If an item is missing in your shipment, please contact us and we will investigate and get back to you within 1 -3 days.

Personal data protection

We are required to tell you, that when you have entered your personal data into our system to do a purchase, we keep this information in our database. Mostly because we hope to see you again and you will then be able to do your purchase using a prefilled in purchase form which of course is more convenient. If you do not want us to keep your data, please send us a mail at info@jannetsamantadobson.com and your data will be erased.

Technical description of our handling of personal data

The personal data you enter when ordering is treated as confidential information both by ourselves and by our hosting partner, and the data is not accessible to any third party. We do not pass on or sell the information to any third party either. However, data may be handed over to a Danish authority if required and if in accordance with Danish legislation.

Data we do NOT keep in our databases are your debit and/or credit card information. This data is erased immediately after the purchase amount has been debited your card. Our payment solution is operated by Stripe Payments Europe Ltd  payment service provider. All communication between our payment solution, Stripe Payments Europe Ltd and your card provider is done through a link which is SSL encrypted.